Information We Collect

When you reach out to us for corporate floral arrangements or gift services, we gather information you choose to share. This includes your name, company name, email address, phone number, delivery addresses, and any specific requirements for your floral needs. Payment details are also collected when you place orders, though processing occurs securely through our payment partners.

For corporate clients, we may request additional business details such as company registration data, preferred delivery times, and budget considerations to tailor our service to your needs.

Our site automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and navigation patterns. We use this information to enhance site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your data to fulfill orders and deliver excellent service. This includes processing orders, arranging deliveries, sending confirmations, and following up to ensure satisfaction.

• Processing and fulfilling flower orders and gift arrangements
• Communicating about order status and delivery timelines
• Providing customer support and responding to inquiries
• Enhancing our services based on your feedback and preferences
• Sending relevant updates about our offerings (with your consent)
• Maintaining records for business and legal compliance

We also work with aggregated, non-identifiable data to study market trends and improve our operations. For example, we might analyze which arrangements are most popular in different seasons to better plan inventory.

With your explicit consent, we may share information about seasonal options, special promotions, or new services that could interest your business. You can opt out at any time by using the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties for their marketing purposes. Your information stays within our company ecosystem and is shared only as needed to provide our services or to comply with legal obligations.

We collaborate with trusted service providers who assist in delivering our services, including payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it solely for the services they perform for us.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This covers compliance with GST regulations, business licensing, and other legal duties applicable to our operations in London and across United Kingdom.

Data Security and Protection

We treat data security with seriousness and implement multiple protective layers. Our systems employ encryption for sensitive transmissions, secure servers for storage, and ongoing security updates to guard against threats.

We also maintain physical security for our office systems and restrict access to personal information to staff who need it for their work. Our team receives regular training on privacy practices and data handling.

Payment details are processed via secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems; such data is handled by certified payment processors specializing in secure transactions.

While we implement strong protections, no system is completely risk-free. We continuously monitor and update our security measures to address evolving threats and maintain the highest standards.

Your Rights and Choices

You have several rights regarding your personal data. You can request access to the information we hold about you, ask for corrections to inaccurate data, or request deletion of your data when permitted by law.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We keep your information only as long as needed for business purposes and legal requirements. Order records are retained for accounting and warranty purposes, while marketing preferences remain until you request removal.

When we no longer need your information, we securely delete or anonymize it. Some data may be kept longer if required by United Kingdom business laws or for legitimate business interests like preventing fraud.

Cookies and Website Technology

Our site uses cookies to improve your browsing experience and to help us understand how visitors use our site. Cookies are small files stored on your device that remember your preferences and enable certain site features.

Essential cookies are necessary for the site to function properly—they enable basic navigation and access to secure areas. These cookies do not collect personal data and are enabled by default when you use our site.

We use analytics cookies to learn how visitors interact with our site. This helps us identify popular content, optimize page performance, and enhance the user experience. The information is collected in aggregate form and does not identify individuals.

You can adjust cookie settings through your browser. Note that turning off certain cookies may affect some features and your overall browsing experience.

Business Transfers and Changes

If HarvestLumenCanvas undergoes substantial business changes such as mergers, acquisitions, or asset sales, your personal data may be transferred as part of the transaction. We will inform you of any such changes and ensure your information remains protected under privacy standards consistent with this policy.

In the unlikely event that we discontinue operations, we will ensure your personal data is either securely transferred to a successor entity (with appropriate privacy protections) or securely deleted in line with data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will notify you by email or post an update on our site before the changes take effect.

Minor updates for clarity or administrative adjustments may be made without prior notice. We encourage you to review this policy from time to time to stay informed about how your privacy is protected.

Children's Privacy

Our services are designed for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we learn that we have inadvertently collected data from someone under 18, we will promptly delete it from our systems.

Parents or guardians who believe we may have information from their child can contact us using the details below, and we will address the matter promptly.

International Data Considerations

Our primary operations are located in United Kingdom, and data is stored and processed within the United Kingdom jurisdiction. Some service providers may handle data internationally. When this happens, we ensure proper safeguards to protect your information in accordance with applicable privacy laws.

We comply with United Kingdom data protection regulations, including those governing business operations, financial transactions, and customer data handling. Our practices reflect evolving privacy standards in United Kingdom's digital economy.